Security Training and Certification

Nothing is more important to your security and our reputation than the individuals that serve us both.

Our commitment to service excellence is what makes a leader in the security industry. Our superior service begins with our employees. Well-chosen security officers are our most valuable asset that’s why we are committed to hiring only high caliber officers who are professional, intelligent and dedicated. We place an on-going emphasis on security guard recruitment, security guard screening, security guard training, and continual education of our security professionals.

Part of the value of a security service is its ability to provide excellent tour reports and incident reports. Documentation is very important to resolve a criminal or civil dispute or for insurance purposes. We train our officers to document all incidents professionally, which protects our clients in the unlikely event of a lawsuits.

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Nonviolent Crisis Intervention Certification

The Crisis Prevention Institution (CPI) is an international training organization committed to best practices and safe behavior management methods that focus on prevention. With a Certified Nonviolent Crisis Intervention Instructor on staff, our security guards learn how to defuse challenging and disruptive behavior before an incident escalates to a crisis situation. Nonviolent Crisis Intervention certification educates and empowers our officers to create safe and respectful work environments and enrich the lives of the individuals they serve.

The Nonviolent Crisis Intervention certification process is considered the worldwide standard for crisis prevention and intervention training. This allows our officers to:

  • •Promote the philosophy of Care, Welfare, Safety, and Security℠
  • •Create safe and respectful work environments
  • •Reduce the risk of injury
  • •Comply with legislative mandates
  • •Meet regulatory/accreditation standards
  • •Minimize client’s exposure to liability
Crowd Management Certified
TWIC Certified

Under the current law, the requirement for crowd managers has expanded to encompass “all assembly occupancies”. This means if you are having an event you may fall under this definition of “assembly occupancies”, that in the past were not required to have a crowd manager or crowd manager supervisor. Under the new law, you are required to maintain a crowd manager(s). If you are an owner or manager of one of these establishments and you do not currently hold a valid crowd manager license or if you currently have a certificate, then you are out of compliance with the new law. Here’s where we can has several Certified Crowd Managers on staff that we can have attend your events to keep you safe and in compliance. For rules and guidelines of ratio of trained crowd managers to occupants call us today.

Our security guards are also TWIC certified. TWIC is a common identification credential for all personnel requiring unescorted access to secure areas of Maritime Transportation Act regulated facilities and vessels, and all mariners holding Coast Guard-issued credentials.

TIPS (Training for Intervention Procedures)

TIPS is the global leader in the education and training for the responsible service, sale, and consumption of alcohol. TIPS is a skills-based training program that is designed to prevent intoxication, underage drinking, and drunk driving.

Classroom Security Training

Classroom training is only as good as the instructors teaching. We have some of the most experienced instructors in the business to provide all our Security Officers with training in procedures, patrolling, observing, report writing, customer service, uniform policies and chain of command. All security guards attend initiation training on the following topics:

  • Observation
  • Communication
  • Documentation
  • Tour Reports / Incident Reports
  • Handling Difficult People
  • Liability and Legal Aspects
  • Public Relations
Above Average Employee Retention
On-Going Security Training has one of the highest security officer retention rates in the industry. With an average of 5.7 years our officers retain company knowledge and help us maintain a high level of customer service. We strive to preserve the relationships that are developed between our security officers and the people we serve. Site managers are also involved in the hiring process and build their own teams and all our employees are empowered to take “ownership” of their post.

On-going training is provided to all our security officers in quarterly 4 hour in-depth sessions. These trainings are required by each Security Officers to remain Nonviolent Crisis Intervention® Certified as well as “ISI Certified”.


Corporate Headquarters
58 Waterman Avenue - North Providence RI 02911

MA Office
14 Holly Lane - Westport MA 02790

Toll Free: (888) 219-5296
Local: (401) 231-8130

Operating Live 24∙7∙365