Help Desk

IT Help Desk Service RI

Are you are frustrated with the lack of responsiveness and slow service of your current IT company or in-house IT?

Achieve high service levels for your help desk service, technical support, or customer service needs with our help desk outsourcing options. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your customers, and ultimately help you protect your image and brand by providing quality service to those you service every day.

Financial leverage:Your company can reduce fixed costs and thus can boost return-on-investment. Focus on core competencies: Our Help Desk can help free up management to spend time on areas where the company is best positioned to add value.

Flexible capacity:Help desk call volume can vary greatly for seasonal and other reasons. Our Help Desk creates flexible capacity for handling these changes in volume.

Continually updated training: SecurityRI.com specializes in IT services and all our technicians focus on continual learning.

Analytics – All calls are recorded in our CRM system for future reference an analytics to proactively highlight trends and patterns early on.

Reporting – Our reports feature full color, high contrast charts and graphs that allow for more graphically driven data presentation to better understand relationships between all the data. Metrics, business analytics and key performance indicators allow us to better identify emerging problems, issues, trends and patterns so that systemic changes can be made.

Our Help and Support Desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by U.S.- based IT professionals who are available 24/7/365 via phone, email and / or chat.

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Secure Managed IT Services

Managed IT Services with SecurityRI.com

Is your Managed IT Services Secure?

Not only does SecurityRI.com offer leading Managed IT Services, we also incorporate our 35+ years of security with it. We believe managed IT services should start with security and finish with technology.

What is Managed IT Services / Security?

A managed security services provider (MSSP) is an extension of your IT department / security operation that closes the loop of people, processes and technology. SecurityRI.com operates 24/7/365 to ensure your business has zero downtime. Businesses turn to us to alleviate the pressures they face daily related to information security such as targeted malware, customer data theft, skills shortages and resource constraints. Managed security services (MSS) are also considered the systematic approach to managing an organization’s security needs. The services may be conducted in-house or outsourced to a service provider that oversees other companies’ network and information system security. Functions of a managed security service include round-the-clock monitoring and management of intrusion detection systems and firewalls, overseeing patch management and upgrades, performing security assessments and security audits, and responding to emergencies. There are products available from a number of vendors to help organize and guide the procedures involved. This diverts the burden of performing the chores manually, which can be considerable, away from administrators.

SecurityRI.com’s Best-In-Class Secure Management

Through our management of IT Security we provide centralized patching, updating, security protocols and maintenance across your entire network. We include database administration and network support to ensure ‘always on’ desktop access for your users. What’s more, you have full visibility into the health of your environments through automated reporting and quantifiable metrics.

Also, Don’t Forget to Contact Us Regarding Our Managed Desktop Services! Get rid of the headache of managing end user devices and performing endless hardware refreshes with SecurityRI.com’s productivity solution. Our zero-maintenance, Office 365-based solution provides a full end user computing experience including the Microsoft applications your users love and know, such as Outlook, Word, Excel, PowerPoint, Skype instant messaging and video conferencing, and more. Plus the security you demand, regardless of the device.

 

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Locations

Corporate Headquarters
58 Waterman Avenue - North Providence RI 02911

MA Office
14 Holly Lane - Westport MA 02790

Toll Free: (888) 219-5296
Local: (401) 231-8130

Operating Live 24∙7∙365