High-quality remote support and help desk – every hour of every day.
Are you are frustrated with the lack of responsiveness and slow service of your current IT company or in-house IT?
Achieve high service levels for your help desk service, technical support, or customer service needs with our help desk outsourcing options. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your customers, and ultimately help you protect your image and brand by providing quality service to those you service every day.
- Financial leverage:Your company can reduce fixed costs and thus can boost return-on-investment.
- Focus on core competencies:Our Help Desk can help free up management to spend time on areas where the company is best positioned to add value.
- Flexible capacity:Help desk call volume can vary greatly for seasonal and other reasons. Our Help Desk creates flexible capacity for handling these changes in volume.
- Continually updated training: SecurityRI specializes in IT services and all our technicians focus on continual learning.
Much more than a traditional help desk
Our Help and Support Desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by U.S.- based IT professionals who are available 24/7/365 via phone, email and / or chat.